Frequently Asked Questions...

We have been importing GF Oats into Australia for over 10 years. During this time, we have accumulated the answers to many questions we get frequently asked. As a Wholesaler, you might just get asked these same questions yourself, so we have added all common questions into one area for you.

Registered wholesalers will also get access to a wide range of support documents, and graphics.

Questions about our Oats

Accordion Content

These are the same oats sold and labelled as gluten-free in the USA, Canada, UK and parts of Europe. However, we have our latest Gluten-Free Test results displayed on our Retail site, under the Compliance Tab with corresponding batch numbers to show you that these oats are tested to <3ppm.

Due to restrictions in the current Australian labelling laws, we are unable to make a claim on packaging that any product containing oats are gluten-free.  However, we have our latest Gluten-Free Test results displayed on our Retail site, under the Compliance Tab with corresponding batch numbers to show you that these oats are tested to <3ppm.

Oats are generally contaminated at the farm level as farmers grow other gluten-containing grains and then use the same machinery in their processing, storing or carting. Please refer to the statement released by the Coeliac Society.

These oats are grown and produced by the Smith family in Wyoming who are a family of Coeliacs, so they understand the disease, it’s complications and the need for a pure uncontaminated oats products that customers can trust. It is still a matter of controversy whether or not oats are safe for people with coeliac disease. Can coeliacs eat oats? The general consensus at this point seems to be that pure oats are safe for most, but not all, people with coeliac. Since oats can easily be contaminated with wheat during harvest, storage, or other stages of processing, it has been stressed that the oats be certified as pure. Although the classic 33-amino acid long oligopeptide that acts as the immunogenic stimulus in gliadin had not yet been found in oats, other peptides isolated from oats do activate T-cells isolated from coeliac patients. A new study performed in Spain by Isabel Comino et al. suggests that it is not that some coeliac patients can’t tolerate all oats, but rather that all coeliac patients can’t tolerate some oats. Their results are reported in the January 2011 issue of GUT: An International Journal of Gastroenterology and Hepatology.


The nine varieties of oats segregated neatly into three groups of three varieties each: those for which the antibody had high affinity, low affinity, and no affinity. This affinity was validated by two different experimental methods, so was not an artefact of the technique chosen. When T cells from patients with coeliac were exposed to extracts of the oat variety the antibody bound to strongest, they proliferated the most and released interferon-gamma, an immunostimulatory cytokine whose aberrant expression is associated with the autoinflammatory disease. In contrast, the oats that didn’t react with the antibody did not elicit these immune responses. The authors note that the avenin – the storage protein in oats – from even the most immunogenic oats they saw bound to this antibody with 40-400 fold less affinity than gliadin (from gluten – the storage protein in wheat).

This study thus leaves us with two valuable conclusions. One is that some oats are more toxic than others, regardless of their purity. And the other is that reactivity with this antibody can be correlated to toxicity, making it a potential tool for evaluating the toxic gluten content of other food.

Please refer to the latest Research update & statement by the Coeliac Society.

Steamed rolled Oats are frequently called “old fashioned oats” or “rolled oats”. The oats are baked, steamed, rolled, and cut into flakes, whether “regular” or “organic”. The nutritional value is identical. However, there are differences between traditional oats and certified organic oats. We source both the Traditional Oats and the Certified Organic Oats from GF Harvest in Wyoming, USA.

There are no pesticides or herbicides used on the certified organic uncontaminated rolled oat fields. Animal-based fertilizer is used.

Whereby the fields that grow the traditional uncontaminated rolled oats fields are occasionally treated with a weed spray. When the weed spray is used, it is done before the heads on the oat plant form. Then when the traditional field is harvested, we test the oats to ensure they are free from herbicide residue. Wyoming has such a dry climate, our traditional uncontaminated oat fields usually don’t need pesticides. Organic farming methods are markedly different from conventional growing methods. According to a research review published in 2014 in the “British Journal of Nutrition,” organic crops may also contain higher antioxidant concentrations. Organic and regular oats have the same nutritional information and benefits.

Organic oats could be safer to consume because they are not produced with chemical pesticides or fertilizers. Also, to be noted that each of the crop varieties follows strict exclusion zones from crops that threaten to contaminate the oats at the farm level.

Therefore, both the traditional oats and the certified organic oats are uncontaminated from the gluten found in wheat, rye and barley. In the US, UK, Canada and parts of Europe, this same variety is labelled as gluten-free oats. However, here in Australia, we are unable to label them gluten-free oats due to labelling restrictions.

GF Oats Australia have been importing uncontaminated oats that is tested nil gluten into Australia since 2009. We imported 1 pallet or 750kg of pre-packaged oats from GF Harvest who are a family of Coeliac wanting to find a solution to the GMO corn, soy and high laden sugar products they were consuming in their diet. Read our story here. Today we are importing over 100 tonnes of oats meeting the needs of many who, like our family, follow special dietary requirements, and are eager to introduce a power-food like oats, safely into their daily diet.

Each batch of oats that comes into Australia is accompanied by certification documents. However, GK Gluten Free Foods sends samples to Symbio in Brisbane, which is an independent testing facility. We test each batch that is imported from the US for gluten contamination so that each batch is uncontaminated. The gluten from Symbio is reported as <3ppm as this is the level of quantification for their testing. They use the R-biopharma test kit for gluten, which uses an antigen-antibody reaction to determine gluten levels.  <3ppm effectively equates to ‘0’ or nil gluten detected. Please review our latest test results on this page. You can match them with the batch nos. on your product’s packaging.

Note: 2015 updates to the labelling laws now allow us to label this product “Low Gluten”. Low Gluten simply means <20ppm which still doesn’t represent the purity of our product.

We are very excited to tell you that the entire range of GF Oats has no exposure to any chemicals at the farm level during processing or during the importation process.
As the oats are already processed and are not in their Raw seed form we are not required to adhere to any irradiation procedure at customs. Read our Allergen Statement here.

When you see a batch number on our products, you will notice a sequence of numbers. These indicate to GF Oats customers when that product was packed. We keep records of these batch numbers, so if there are any problems with the products, that we can easily contain the products and recall if need be that particular batch. GF Oats have along with other food companies, a full recall batch procedure, we just all pray we never have to use it.

The best before date, sometimes shown as BBE (best before end), is really about quality and not safety. The food will be safe to eat after this date but may not be at its best. Its flavour and texture might not be as good. Best before dates appear on a wide range of foods including frozen foods. Date marks give a guide to how long food can be kept before it begins to deteriorate or may become unsafe to eat.

What is the difference between best before dates and expiry dates? Expiration dates are there to basically tell consumers the last day a product is safe to consume. We often see this on fresh produce eg. Meat. Best before date, on the other hand, tells you that the food is no longer in its perfect shape from that date. It may just lose its freshness, taste, aroma or nutrients. It does not necessarily mean that the food is no longer safe to eat.

Questions about Wholesale Purchasing

Accordion Content

We can’t give away free samples, but you can purchase 1 pack of each Traditional, Organic and Quick Oats, to allow you to sample them all.

In order to give you the best rates, we only offer our Oats by the box, or bulk bag. Our Oats come in Boxs of 10x 500g – 5x 1kg – 3 x 2kg. If you are selling loose Oats, our bulk bags come in 10kg and 22.67kg size.

There is currently no minimum spend – buy 1 box or 10!

Yes of course! The minimum order for a pallet is 32 boxes, and from that point, boxes must be in multiples of 16 (eg, 32 boxes, 48 boxes, 64 boxes)

Generally, if you haven’t placed any orders within one year, your account could be deactivated and you may to register again.

Questions about Shipping

Accordion Content

Shipping is free to most parts of Australia. In some of the more remote areas, there is a fixed fee of $25.00. Shipping will be calculated at checkout.

We generally dispatch goods each Tuesday, Wednesday, and Thursday.

Yes. We ship using Fastway and Australia Post, and online tracking details will be emailed with each order.

Questions about Finance

Accordion Content

On online checkout has fast secured payment, and we accept all common cards.

Unfortunately not at this time. Our wholesale service is for payment in advance only. For customers with an exisiting payment agreement please contact us.

We offer a generous 50% markup. Our RRP can be seen next to each product once logged into the wholesale shop.

Scroll to Top

Get in touch